When you and your family make the difficult decision that a nursing home is the best place to give your loved one the care they need, you trust that you will be kept involved. You know that your family member’s health condition can change at any time. One of the reasons your loved one moved into a long-term care facility is so that their pressing health needs could be addressed on a daily basis by trained professionals.
You expect that if your family member’s condition changes in any way, you will be notified immediately. If your relative falls and breaks a bone, suffers a heart attack, or develops a viral infection, you naturally assume that staff members will contact you as soon as possible. But what if they don’t?