In May 2018, the Pennsylvania Public Utility Commission (PUC) conducted a performance review of Rasier-PA’s driver background check process. According to the PUC, improvements need to be made to the driver background check process and safety functions.
Rasier-PA is a wholly-owned subsidiary of Uber, which means it’s who Uber operates their business through in Pennsylvania. All public utilities, including transportation network companies (TNC), are subject to the power and authority of the PUC. The audit gives Uber a chance to identify weaknesses and deficiencies within their company and gives users the opportunity to be more aware of issues they could run into.
When a prospective driver applies with Uber, they are required to submit personal information, their vehicle’s information, a profile picture, information on their desired service area, and consent for background screenings.
The background screenings, which are completed by Checkr, contain personal information, employment information, motor vehicle records, and criminal records. Prospective drivers have the option to dispute any violations or discrepancies. Once Rasier-PA receives the results, their Background Check Adjudication team evaluates the driver’s background search report against pass/fail criteria and internal minimum standards. Altogether, the process takes approximately two weeks. If the prospective driver passes all required background checks and all the necessary documentation has been submitted, they can activate their driver account and receive requests for rides.
Based on PUC’s findings, Uber’s background monitoring systems could be improved. As of right now, Rasier-PA have no way to inform themselves of situations where drivers initially pass the background checks but commit an act that disqualifies them as a driver at a later point in time. If the issue isn’t reported to Uber or there is not enough evidence to prove a violation, a reckless driver could continue driving for Uber.
If it is discovered a driver has committed a violation that should result in a deactivation, there’s also the concern that there is no system in place to inform other rideshare companies of violations. This could result in negligent drivers hopping from company to company and causing more issues for passengers.
In addition to the inadequate screening process, the audit revealed issues with the app’s safety features, a poor investigation process for complaints, a lack of goals to move the company forward, and safety initiatives that aren’t released to everyone.
Car accidents involving Uber or another rideshare company are complex matters and can be difficult to handle on your own. In order to find peace of mind and receive the compensation you need to recover without worrying about complicated paperwork and phone calls, our lawyers in Philadelphia are here to represent you. Contact us for more information.